Reference

Legal Terms Eligibility

We run 89 BD under jurisdiction-dependent rules that shape who can open an account, deposit through bKash, Nagad or Rocket, and browse our slot and live-table lobbies.

Jurisdiction-dependent accessAge & identity verificationbKash, Nagad, Rocket complianceLive casino and slots
89 BD Legal Terms Eligibility
POLICY CONTACT

Legal & Compliance Enquiries

If you have questions about eligibility, document requirements, account restrictions or jurisdictional access, reach us through the channels below. Our compliance team reviews each case and replies within two business days. For urgent account-suspension queries, live chat gets you a response faster.

Live Chat Open the chat bubble on any page; the support agent will transfer legal questions to the compliance desk, and you'll receive a written reply in the chat thread or by email within forty-eight hours.
Email Support Send your legal query, account number and copies of any disputed documents to our compliance inbox. Include your registered mobile number so we can verify your identity before discussing account details.
FAQ Archive Browse the legal-and-eligibility section below for answers about age checks, wallet verification, restricted territories and document re-submission—most questions are covered there, saving you the wait for a reply.
DATA & SECURITY

How We Handle Your Information

Legal compliance requires us to collect, store and verify identity documents, payment records and account activity. We explain what we keep, how long we retain it, who can see it, and how you request changes or deletion where local law permits those rights.

Document Storage

ID scans, proof-of-address uploads and wallet screenshots are encrypted at rest and accessible only to the verification team. We retain documents for five years after account closure to meet anti-money-laundering record-keeping rules.

Payment Records

Every bKash, Nagad and Rocket transaction is logged with timestamp, amount and account reference. Logs are stored in secure databases and shared with payment processors and regulators when legally required, but never sold or passed to marketers.

Cookie & Tracking

We use session cookies to keep you logged in and analytics scripts to measure page visits and lobby navigation.

Data Rights

If local law grants you the right to access, correct or delete personal information, email our compliance desk with your request.

Eligibility & Verification Questions

You must be eighteen years or older—or the legal age in your jurisdiction if higher—and able to prove it with a government ID that shows your date of birth. We block underage registrations automatically.

Wallet verification prevents fraud and ensures withdrawals go back to the same account you deposited from. We match the name on your ID to the name registered with your mobile-wallet provider before approving any payout.

Access depends on where you are at the time of login. We use IP geolocation and may block the service in countries where online gaming is prohibited. A VPN bypass violates terms and triggers account suspension.

Most ID uploads are reviewed within two hours during business days. If our system flags a mismatch or the scan is unclear, the compliance team will email you with instructions to resubmit, adding another twelve to twenty-four hours.

Uploading forged IDs, borrowed wallet accounts or altered bank statements results in immediate account closure, balance forfeiture and a report to the relevant authority. We cross-check every document against government and payment-provider databases.

Email the compliance desk with your account number and registered mobile. We'll close the account, anonymise activity logs and delete uploaded documents—except records we must retain for five years under anti-money-laundering law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.